Нужен совет по диспуту на Алиэкспресс

Трек –номер RC014606775CN. 29.12.2013 г. был сделан заказ на Алиэкспресс. Рейтинг продавца 98.3%. Магазин http://www.aliexpress.com/store/110326. Прием отправления на почте Китая-04.01.2014. С 5.01.2014 г. на сортировке в Международном аэропорту Пекин Шоуду (PEK). Так как время защиты покупки заканчивается, я открыла диспут по причине: Покупка Защита на исходе, но пакет все еще находится в пути, предупредив продавца за 3 дня до открытия спора.

Переписка:

S. S.

Tue Feb 11 04:56:20 PST 2014

Hello! 12.29.2013, the order was placed. Until 11.02.2014, the parcel is no movement. Help find out where my package.

Sophy Li

Tue Feb 11 19:20:04 PST 2014

Dear Friend,

Good days. Thank you for contacting us.

I am sorry for the long time shipping,but pls do not worry, the package must be on the way to your place.

As we know that Jan-2013 is a busy season, most of the package delay.

And The 2014 Winter Olympic held in your country, the custom will be more strict than before. Wish you could understand. :)

Pls do not worry, we do have a compensation guideline in case you cannot receive your item.

Any questions and needs, pls do not forget to contact us, cause we always try our best to make you satisfied.

Thanks&Regards

Sophy

S. S.

Mon Feb 24 06:03:15 PST 2014

Hello! 12.29.2013, the order was placed. Until 24.02.2014, sending no traffic. Parcel status - Sorting in Beijing Beijing Capital Airport (PEK). I will be forced to open a dispute.

Sophy Li

Thu Feb 27 20:19:42 PST 2014

Dear Friend,

I'm really sorry for that. Why not contact me first to ask for compensation? I will be responsible for this and solve the problem for you.

If you don't want to wait any longer, I would like to refund your payment to you. Communication is always the best way to solve the problem, right? We always try our best to satisfy every buyer, to make easy transactions. Hope you can understand that we are also the sufferer in this issue. We can't control the arriving time and can't avoid accident happening. The only thing we can do is try our best to make you satisfied and solve the problem for you. Please encourage us go on.

We need your encouragement to go on

Hope to hear from you soon.

Thanks & Regards,

Sophy

S. S.

Thu Feb 27 22:25:10 PST 2014

Hello! February 24 6:03:15 I warned you that I would be forced to open a dispute , since 12.29.2013 , the order was placed . Until 24.02.2014 , not sending any traffic . Sending status - Sorting in Beijing Beijing Capital Airport (PEK). You have not answered my message. Since the defense of sending end and the movement is not going to order , I have to open spor.Ya also can not control the arriving time and can not avoid an accident occurs . Can you re- send me my order ? If I get 2 orders , I will pay the second order. Or you repay me compensation?

Sophy Li

Thu Feb 27 22:35:32 PST 2014

Dear Friend,

Sorry for my late reply for your last message. As i was checking with the logistics agent.But they not reply.

i wish i could give you a good new, but in fact the shipping information has not update. :(

If you could accept that we will resend a new one to you.

In your words i knows that you are kind, giving us a secong chance.

when you receive the package, without tracking number, is that ok for you?

Looking forward to your reply.

Thanks&Regards

Sophy.

Нужен совет: Нужно ли закрывать спор, если я соглашусь на повторную отправку заказа без отслеживания. Если я закрою спор и время защиты закончится, а товар мне повторно не отправят, я потеряю деньги. Или я просто ступила и нужно было попросить продавца о продлении срока защиты покупки.(Хотя 2 месяца на сортировке в Пекине, мне кажется, это долго). Деньги, конечно, небольшие, но и опыт ведения диспутов не помешает.