Как вернуть деньги с www.disneystore.com ?

Здравствуйте. Помогите с английским проблема. Заказ отменила в тот же день как списали деньги. Посылку отменили. Писали что деньги вернут в течении 3-5 дней, но они так и не пришли. Вот что ответили. Ничего понять не могу. Карта виза у меня.

Dear Alena,

Thank you for sharing your concern regarding your recent DisneyStore.com order.

We have recently upgraded our system with enhanced order processes. This has improved our order authorization system by first checking a Guest's credit card information against the address which is on file with the credit card issuer. After checking to insure the billing information matches the credit card account, the credit card is then billed for the order total amount. The normal process should be a $1 authorization, followed by the full amount of your purchase.

Regrettably, we are unable to drop credit card authorizations from processed orders. Most credit or debit card issuing banks, will not drop authorizations. These authorizations normally drop off of the credit or debit card account, within the timeframe designated by the credit or debit card issuer. This timeframe is usually within 5 to 7 business days. Please check with your credit card company for any authorization or charges you have questions about.

Thank you again for your interest in Disney.

HAVE A MICKEY MAGICAL THURSDAY!!!

Sincerely,

Darius

The DisneyStore.com Team