Спор на aliexpress

Привет, заказал в конце января наушники, время заказа истекало через 6 дней и я открыл спор, к моему удивлению спор сразу начался в обостренном виде, сейчас висит такой статус ( смотри фото) + пришло сообщение с этим текстом , что мне делать ждать или ответить ??

Dear Arman Baghdasaryan,Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order 72555540628167.

We noticed your claim is that you have not received the goods. Thank you for your cooperation and support, and hope you have a great experience shopping with AliExpress. According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Thanks for your patience for waiting for the international package. Your package is still in protection time and your order will be protected by AliExpress, we understand your feelings, if you can't receive this package within protection time, we will arrange a refund. please wait patiently. Your understanding and cooperation will be appreciated. Complaints from buyerJudgement from AEInvalid ReasonProof Guide Purchase Protection is running out, but package is still in transit Invalid order within purchase protection time We noticed your claim is that you have not received the goods. AliExpress will protect your order and you'll be refunded if the package doesn't arrive when purchase protection ends. Please waiting for the package to arrive and confirm with us whether you have received the goods before 03/04/2016. No evidence is needed. Package Information AliExpress Shipping RB036508395SG In Transit Solutions: Option 1: Please continue to wait for 13 days Response time: 13 days According to the shipping information, the package has been shipped out by the seller and it is in transit. Please wait in patience and confirm with us whether you have received the goods when purchase protection ends.If you have received the goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.Your understanding and cooperation will be appreciated.Best regards,AliExpress Case Management Team