ПОДСКАЖИТЕ КАК БЫТЬ, ЧТО ОТВЕТИТЬ СЛУЖБЕ ПОДДЕРЖКИ?

открыла спор, платье на 10см короче заявленного,да еще и рукава разной длинны. Продавец спор отклонил, я его обострила. Служба поддержки вот что написала

Status of case: Complaint Substantiated

What the buyer/seller needs to do now:

Buyer: confirm us with your choice based on the options provided by AliExpress.

Seller: respond with counter evidence or negotiate a solution with the buyer.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response.Please log in to < http://trade.aliexpress.com/issue/issueDetail.htm?issueId=60213096677048> to respond the case before the due date.

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Dear Anastasiya Sorokovikova,

Thank you for contacting AliExpress. This is Cherry from AliExpress Case Management Team.

We apologize for the inconvenience that may have caused to you. Due to an unexpected surge in order volume, we are experiencing a backlog of cases. We are doing our best to process your case as soon as possible. Thank you very much for your patience and understanding.

Please kindly understand that our mediation is on the basis that you provided enough evidence for your claim. If you failed to provide sufficient valid evidence eventually, AliExpress Case Management Team could not consider your claim as requested.

Regarding your dispute about the order<63599292017048>, Aliexpress can provide you two following options, and we kindly invite you to choose one of them:

Option 1) 80% refund without returning goods. (We checked the information and supportive evidence you provided for this dispute, your claim about size problem is accepted. And the difference is more than 3CM.According to the problem of the order, we can provide you this partial refund option. If you would like to get a full refund, we suggest you to choose option 2.)

Option 2) Return the goods for a full refund. (Please kindly note that if there is no agreement that seller pay the returning shipping fee, according to the return policy that seller set for this order, buyer may need to pay for the returning freight; Thus a partial refund as compensation would be a better choice if you would like to keep the product that still has certain value.)

Please let us know your choice or other remarks within 3 calendar days. If you fail to choose or reach an agreement with seller before the deadline, we will close this dispute directly according to the option 1. If the seller provides valid counter evidence as response, we might update options you could choose.

Note: If you have already settled the dispute with seller, please kindly give a response in the complaint center so that we can be informed and follow this dispute based on the settlement.

Thank you in advance for your understanding and great cooperation.

Best regards,

Cherry AliExpress Case Management Team

Что я должна сделать и самое важное КАК это сделать? Ребята, очень пошу помочь!!!!!