Что означает в моём случае Awaiting the other party's response

Добрый день! Подскажите пожалуйста по такому вопросу:

Я открыла претензию, по поводу неотслеживаемого трек номера, с продавцом связаться невозможно, так, как он удалил свой магазин. Мне ответили, стутус претензии Awaiting the other party's response

Dispute Order On Aliexpress

Please do not reply to this email. This mailbox is not monitored and you will not receive a response.The current status of your claim is: "Awaiting the other party's response". Please log in to <http://channel.alibaba.com/complaint> to check the status of your case. If you have evidence or proposal to provide, please click "Respond Now".Dear <****>,Thank you for contacting Alibaba. I am sorry to hear that you haven't received your order <60105405197587>. According to the shipping information, the package has been shipped out by the seller and it is in transit. Please wait in patience and confirm with us whether you have received the goods by 2013-10-18. We kindly suggest you need positively negotiate with your seller regarding this dispute.If you have received the goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information. PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint centre. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.Your understanding and cooperation will be appreciated.Best regards,AmyAliExpress Case Management TeamPlease note that when you cancel the claim, we will assume you agree to release the payment to the seller.

Нужно ли мне что либо отвечать, чтобы продолжать претензию? Может нужно написать им этот трек номер, что дал продавец?