Помощь в споре

Добрый день, сделала заказ на Али  Dec.13.2015, магазин продавца http://feitong.ru.aliexpress.com/store/222858, продавец написал ,что заказ отправил, дал номер YT1535490005004361 и сайт для отслеживания www.17track.net/zh-cn. Сегодня 14.02.2016, заказ я так и не получила, открыла спор. на возврат средств. Связавшись с продавцем по поводу заказа, и возврата средств он ответил.... feitong he

2016-02-05 22:12:36

Dear friend. Thanks for your attention . We have received the notice from logistis company that your package has already arrived at your country's customs . It will take some time to do customs clearance . it's rather slow in this busiest season.we promise that you can receive it.we will resend a new package to you or refund your money if you don't receive it.could u pls be patient to wait for it ?thanks a lot . Thanks for your understand us. Have a nice day

Через две минуты приходит новое сообщение...feitong he

2016-02-05 22:14:24

hi dear we are really sory to hear u have not get your package,if u agree us to resend a new one to u,pls do as below:1.pls cancel the diapute ,then pls leave a message "222 resend " to us so that we can notice it quictly and resend it out asap 2.If you do not want to cancel the dispute ,we hope you can change the reason to "i change my mine" , okay ?then pls leave a message "222 resend or refund" to us so that we can notice it quictly and resend it out asap .

Захожу на страницу где был мой заказ, получаю страницу ...404 Sorry. The page you requested can not be found !!!!! Пишу продавцу....Dear seller, I have a very long wait for my order, but unfortunately, I never got a track that you gave me, and most of which are not tracked, sorry, I'll be forced to aggravate the dispute, I have been waiting a very long time, please return my money for order

Он отвечает...feitong he

2016-02-10 23:20:27

Dear friend, Thanks for your message.The logistic company tell us that the tracking website is currently in the maintenance phase and it need a couple of days back to normal.Hope you could understand,pls be patient to wait for several days.And we will check your packing all the time,so hope you could keep in touch with us. Any question,pls feel free to contact us.we will do our best to serve you. Have a nice day. Best regards

тут же предлагает....feitong he 2016-02-10 23:20:35

Dear friend, Very sorry to hear that you haven't got your packing.as a honest seller,we offer you 3 solution as advice 1;we resend you a new one , 2;you can choose another iten with the same price , 3;we refund you ,do you have a paypal account? If you don't have one .then way 4 ;we will reduce money in your next order.what's your idea? no matter which way ,could you pls clsoe the dispute ,pls tell me you want to get which solutions,I will try my best to do it as you want,thanks. dispute badly hurt us

Как поступить, обострить спор, или идти на предложение продавца???? Что то продавец мутный