Открыт спор по просьбе продавца,и его же просьба отклонить спор

открыла спор по недоставленному товару http://ru.aliexpress.com/item/Starry-Digital-Magic-LED-Projection-Alarm-Clock-Night-Light-Color-Changing-PTCT/1977079470.html?adminSeq=220698023&shopNumber=1327101.Трек не отслеживаля вообще RC894463321CN.Переписка с продавцом длительная-то,жди. все будет хорошо,потом-товар вернули,могу прислать новый,продлевание сроков доставки.Как только согласилась на новую поставку-"открывай спор,на возврат денег,т.к прислать новый товар нет возможности"Открыла спор-не порти репутацию,закрой спор.Может,есть какие-то "подводные камни"в его поведении?Спор у меня первый.Такая переписка .Мой перевод онлайновский(ну,как есть)

2015-10-22 20:36:02

I long waited for these goods. gift to the child. it isn't necessary any more. It YOU suggested to open dispute for a refund. Your track number incorrect. I refuse to wait still. You don't observe Ali's guarantee

s v 2015-10-22 19:05:34

Dear Friend Good day! Thanks for your kindly corporation and l am very sorry for the delay. Parcel may out of control once we send out. Although we do want to offer fast and great service to you, but sometimes things are unexpected. Expecting your kindly understanding so much.Please Believe us,we will be responsible for you as the transaction completed. Customer satisfaction beyond making money, we need establish good reputation. So Would you please wait for more a little time? We will give you replacement or refund if you can't receive it indeed then. So no worries, feel free contact me.Could you pls help us to close the dispute and wait with us in patience? Wish everything goes well for you! Kind regards,Helen

s v 2015-10-21 21:00:05

"Dear friend,Nice day sorry to tell that our system is upgrating we cannot resend right now,Please open a dispute and we could return your money back.Juliana"

Irina Bortnikova 2015-10-20 13:17:40

OK.You can send again. enough delivery time to .

Irina Bortnikova 2015-10-20 08:05:37

if you wait for long-send

s v 2015-10-20 05:02:19

"Dear friend,Nice day.We're glad to receive your message.I just checked your order from our system and I'm really sorry to tell that your parcel has been returned.Would you mind we resending again?Sorry for the inconvenience caused.Waiting for your reply.Juliana"

Irina Bortnikova 2015-10-19 03:38:15

dear seller! if protection term is enough, it agrees that send other two alarm clocks. respecting your rating, I will agree. If I receive also other goods, I will return you money.

s v 2015-10-19 01:01:15

"Dear friend,Nice day.I'm really sorry for keeping you waiting so long.Would you accept we resend a new one for you?Please tell me your advice.Looking forward to hearing from you.Best RegardsJuliana"

Irina Bortnikova 2015-10-17 10:51:17

Your guarantee on receiving goods of 39 days. The track isn't traced absolutely, the goods aren't clearly sent or not. I once agreed to extension of term .no how many it is possible to wait. You only play for time. For this term I could order goods in other seller. Send me a receipt screen from mail, about that that the parcel is REALLY sent, I live not in Russia and on me the term of 90 days doesn't extend. You only play for time, and I should open dispute

s v 2015-10-17 06:59:59

"Dear, pls don't worry. Your parcel is on the way to you. Usually the parcel will reach customers within 15-50 after the order was shipped out.Dear, if the product didn’t come to you in 45 days, pls contact us. We'll be responsible for your order all the time. We hope you can wait for it patiently; just now we extend more days to protect your order, your patience to wait for the parcel will be much appreciated If you have any question, pls feel free to contact us. We'll try our best for you. "

Irina Bortnikova 2015-10-15 01:19:24

dear! strange to hear you in the shipping company gave information about non registered parcel., and it is unclear whether or not to send her, .I agree to wait 10 more days (25,10,2015) is bad when the wrong answer buyers

s v 2015-10-14 23:00:09

"Dear friend, really sorry to keep you waiting. Dear, we’ve contacted the shipping company. They told us that recently too many products are sent to foreign countries from China. Some parcels are delayed during the shipping. So your parcel will take a little longer time to arrive at you. If you still couldn't receive the parcel in 15 days, you contact us and we promise that we'll resend or refund money to you. How do you think? Juliana"

s v 2015-10-14 07:01:25

Thanks for your email.We have confirmed the item shipped out via the correct address, please no worries, we will responsible and solve the problem for you definitely.Since the air cargo capacity of China Post has been impacted due to a high volume of items, there might be a delayed shipment of some items. But it will not effect the arrival of the parcel.So if unfortunately you haven't received the item within 3 weeks, please be patient to contact us, we will try our best to arrange resend or refund for you.Once again, we sincerely apologize for any inconvenience caused.Yours faithfully,Juliana

Irina Bortnikova 2015-10-13 07:17:13

you wrote just the same standard letter to me 24,09,2015. But you don't accept any actions that the parcel would reach but only write formal replies. On the guaranteed term the parcel has to be 1,10,2015. And you only write to wait and wait for three weeks. You give me a guarantee that the parcel will come, and even it isn't known where it is.

s v 2015-10-13 07:01:35

Thanks for your email.We have confirmed the item shipped out via the correct address, please no worries, we will responsible and solve the problem for you definitely.Since the air cargo capacity of China Post has been impacted due to a high volume of items, there might be a delayed shipment of some items. But it will not effect the arrival of the parcel.So if unfortunately you haven't received the item within 3 weeks, please be patient to contact us, we will try our best to arrange resend or refund for you.Once again, we sincerely apologize for any inconvenience caused.Yours faithfully,Juliana

Irina Bortnikova 2015-10-12 23:58:46

dear seller! you for some reason prolonged delivery period of goods. Your guaranteed delivery period of 39 days therefore I ordered in you. You the second time prolong delivery period without explanation. The track number isn't traced, and isn't clear that with a parcel. I wrote that the parcel is necessary to me to a certain date - you didn't execute the guarantees

Irina Bortnikova 2015-10-11 01:53:23

Dear seller! It's been more than 10 days from the date of delivery of goods guaranteed RC894463321CN. need the goods by a certain date, so I ordered you (delivery time is less than that of other vendors) .If the goods will not be in 5 days (16.10 , 2015) I have to open a dispute

s v 2015-09-24 05:00:44

Thanks for your email.We have confirmed the item shipped out via the correct address, please no worries, we will responsible and solve the problem for you definitely.Since the air cargo capacity of China Post has been impacted due to a high volume of items, there might be a delayed shipment of some items. But it will not effect the arrival of the parcel.So if unfortunately you haven't received the item within 3 weeks, please be patient to contact us, we will try our best to arrange resend or refund for you.Once again, we sincerely apologize for any inconvenience caused.Yours faithfully,Juliana

Irina Bortnikova 2015-09-23 02:41:28

I think it is necessary to prolong protection if I receive goods earlier - I will make at once confirmation

Irina Bortnikova 2015-09-23 01:22:16

dear seller! until the end of protection of the buyer there were 8 days, whether the track the RC894463321CN code isn't traced I don't know I will receive goods

Irina Bortnikova 2015-08-25 03:32:07

OK is clear, I will wait, good day to you!

s v 2015-08-25 01:38:07

"Dear friend,Thank you for your message.We have sent your order out to your correct address. Your parcel is now on the way to you.Your patience to wait for the parcel will be much appreciated.（please keep waiting 15-45 days)If you have any question, pls feel free to contact us. We’ll try our best for you.(●—●)Best regardsJuliana"

Irina Bortnikova 2015-08-23 20:41:46

Please, if you can, check your post office is the parcel real departure? Or can some sort of error in the track number? RC894463321CN